If there's a lot of demand for rollercoaster rides, the rollercoaster will not stop operating; instead the queue of people in front of it will increase.
It's not like a bridge or elevator where we have a certain number of people that can use it, and if one more person joins, the whole structure breaks apart and everybody perishes.
Those guys are running a website that provides an interface for some specific hardware. Just like file hosting providers back in the day selling their terabyte-sized hard disks in 100MB-increments.
This can ultimately result in the system breaking. I don't think Anthropic engineers are that much worse than their peers, such that they are 10x more prone to causing outages due to bad deployments.
I haven't switched because there's nothing to switch to that is anywhere as good. I've been making dedicated attempts at using Sol but it falls short, despite what some people claim.
Easy workaround is to work outside US peak hours (europe morning). I love this outages, I am hardly affected, and weekly reset usually promptly follows!
Anthropic is a trillion dollar company and employs way more skilled high-paid engineers than you are btw, you really think it’s a systems issue not capacity