I mean, at what point do we say that wilfully refusing to absorb relevant information and then knowingly and willingly making a decision based on that lack of information is, indeed, their will?
The same interests also conspire to keep people preoccupied with basic needs and distractions that leave them with little time to properly research issues.
Assuming ‘it’s not their fault’ also removes consequences and/or accountability, which also encourages the behavior.