> When consumers prepared to purchase a product, additional services and products including a $9.95 back-up disc and $4.95 ‘optional extended service’ plan appeared on the check-out form. The form also listed “one free year of updates” – selected by default – but the company was then authorized to automatically charge a consumer’s credit card at the end of the year unless the buyer cancels the update plan.
> Inducing computer users to install software by misrepresenting that the user's computer is at risk for crashes or privacy and security invasions.
> Marketing its InternetShield software by means of a “free scan.”
> Using “buttons” in its advertisements that do not function as the user would expect them. For example, the X found in the corner of a window is normally associated with closing the window and should not open another ad. Installing software on a user’s computer that causes multiple pop-up advertisements when the user tries to close out of advertisements.
> Failing to provide a functional uninstall option for removing all software files.
> Failing to obtain a consumer’s explicit consent to purchase a product or a service.