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It's configurable on any terminal that supports it — obviously the terminal is designed so it can be used in a restaurant, or for paying in a shop, or paying a fee to the government. (To give an example of where even Americans don't tip.)

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I'm not American, but from what I've heard about the wait times at the DMV, I'm sure many would love the option to tip 20% for faster service.

Then they would be shortsighted because before no time you would need to tip 20% minimum to get even the quality of service you get now.

It would be pretty neat to actually have the thing funded through a revenue neutral ticketing scheme. i.e. you just auction off tickets for 4 week blocks. That will allow people who are time-sensitive to appropriately select, and if you make more than you need you can just rebate participants proportional to their spend. Might be a pretty good way to allocate the scarce resource.

The cynic in me would say that's just allowing market forces to set the price by supply/demand.

But obviously, a government service should give fair and proper service to everyone.

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