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It already is, that’s why I prefer companies I can physically visit. My hosting, email, payments for my company are now places I can reach within hours and just have a chat. In person, people are a lot less nasty and they cannot yet (…) fob me off with an AI.

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To be fair, the last time I had an issue with Google I just drove up to the Googleplex, and the front desk was very helpful routing me to the right real person. Proper support otherwise was impossible.

Little sad it is like that, but at least local vendors have a chance now again. If they don't want to become 'the biggest' / make 'trillions', then you good service and 100k clients works fine too.

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