If your customers or colleagues are asking questions answered by your documentation, it's often a good sign your documentation has some challenges: dense; intimidating; inaccessible; or not easy to search for the specific information you want.

Take this valuable signal as a gift, letting you know there is an opportunity to improve the documentation. You could become known as a helpful person, rather than a maybe-efficient, antisocial loner.

If your documentation is generated (by script, tool, or AI), rather than written by a person, this goes double.