I think a lot of people have formed opinions without having used it, and honestly, they probably can't afford to use it. I use Claude a lot at work because it's something my employer provides, and I'm always impressed with the results. It saves a lot of time and lets me get more done. But it ain't cheap. So people really don't get to try out AI and form their own opinions. The "AI overview" you see on search results, or that summarizes your iPhone notifications, is ... not as advanced as frontier models, and I think it negatively affects people's view of the technology.
I also think people are mad at the world. Times are tough for many. Hearing about a job-killing machine doesn't exactly inspire joy. So I kind of understand the pushback on datacenters and AI and that sort of thing. I don't find it particularly logical; datacenters have existed forever and most money poured into computer programs are basically designed to mess up your life (deny you credit, deny you healthcare, rebook your flight to a terrible time, the list goes on) and so I don't think AI is anything new in that respect. But, if you're mad at the world, you might as well find something to take out your rage on and raging against AI will make you a lot of friends.
I work in the AI infra industry and ya know, a lot of our customers have really good ideas that are going to save people a lot of time and effort, so I am OK with the general direction of the field as a whole.
I agree with authors that write about alignment issues ("please take this test", "ok i'll hack the bazel remote cache, turn it into a message board, and coordinate with other agents to steal the answers from Hugging Face"; this really is the Paperclip Maximizer with today's technology) and I do think we should be addressing that. But this never seems to be the objection, it's always stuff from 2022 like "it hallucinates". I don't get it, but I'm probably in too deep to see what it looks like from the outside.