You are talking about their choices over distribution channels. I'm talking about who gets to benefit about the features offered by these platforms.
We literally built the apps because people wanted them. The whole reason the App Store exists is because when Steve Jobs told everybody that to build iPhone apps you should build web apps, people revolted and demanded native apps. The preference for native apps over web apps predates the App Store.
The “why are you making me use an app” backlash will come eventually and nobody will be saying “people want apps” anymore.