This is not true. I’ve worked in this space. Whenever users had the choice, they chose native iOS about two thirds of the time, native Android about a quarter of the time, and web about 10% of the time. This is across all platforms, including desktop, so the actual user preference for web was even lower than that. We didn’t care which platform people used and weren’t pushing people onto native.

Users genuinely prefer native apps. People don’t seem to have any problem accepting this when you compare things like Electron to desktop apps. It matters even more on resource-constrained mobile devices.