As a whole, I'd say it's for better. Obviously Nine PBS's situation is shitty and fuck "OSS" for putting them in that position, but they are not Iron Mountains customer. They are strangers to Iron Mountain who just demanded 50TB of customers data from Iron Mountain. The only sane response is to tell Nine PBS to come back with a court order, and (hopefully) to tell their lawyers to just make sure Nine PBS is in fact the rightful owner and if so, not to fight them on it.

Anything else is the sort of stuff that causes blog posts and news articles about data breaches to be written.