It seems a lot like the employees don't want to keep their job? If your boss is... well... dumb? You have to fill the gap or the company wont survive.

Could have a similar store ran by a human - for science.

Could also set things up properly in advance. Humans don't hold everything in memory, we run agendas, we have a database with products, we have a rolodex to call people to help us with stuff we are bad at. There might be a consultant crazy enough to do a no cure no pay.

Like with basic income experiments one can do research cheaply in cheaper countries. The thing has few issues with language barriers.