If this person is doing his best to do the right thing, there are probably other people who know about this vulnerability and are using it without telling anyone.
Edit - Are you capable of answering my actual question or was that the best you could do?
And who knows? Maybe someone competent whose company is a client will see that list and say, “hey, boss, I was on HN today, and…”
And these customers absolute lack of technical due diligence, on this nth example, of move fast and break things...makes them deserve what they are getting.
That’s a garbage take. These customers didn’t move fast or break things. They trusted a company that made a promise and that company let them down.
That is a Boeing and Volkswagen type of excuse. The engineers did it!
I’m so sorry for tl;dv ‘s insurance company.