Email is a good window but lots of people talk in more depth with a chat bot.
Search is a good “purchase intent moment” but people are telling a chat bot exactly what they care about in a purchase, rather than making indirect search terms and reading review sites.
> Search is a good “purchase intent moment” but people are telling a chat bot exactly what they care about in a purchase, rather than making indirect search terms and reading review sites.
When I look at my history with AI chatbots, 90 % of the conversations revolve around research-level problems in math and computer science. :-D
But 90% (99%?) of user sessions don’t require a huge amount of reasoning tokens or output; keep in mind LLMs are replacing search for single-turn answers.