This is why the chat interface is ultimately not the best option for non-expert users, because they require the user to bring knowledge with them. You can call this the “query” method: you have to know what to ask to get the answer you want.

A real world example might be: I can find any movie DVD you want from our warehouse, but you need to tell me the name of it. Don’t know the name? Tough luck.

Contrast this with a “browse” interface: the options available are presented to you, and you can pick from them. Relevant contextual information is already on-site. The DVD store has shelves of potential movies you can rent, and you don’t need to know their names ahead of time.

The interfaces of future AI will be more browse oriented, with a query viewer available in the settings for advanced users.