> [Rules mean that] someone, or a group of people, sat down and thought about that specific thing and decided on a standard for everyone. When you have to do something, you don't feel lost, because you can just look it up. You don't have to find someone who knows.
I mildly disagree with this stance for two reasons.
First, "you can just look it up" it's like arguing that it's okay if the Linux kernel is badly documented because you can inspect the source code anytime. Try and figure out the rules for opening a GmbH by yourself (and the advantages over a Ug) and let me know if you feel comfortable in doing it without "finding someone who knows".
Second, the problem with inflexible rules is that you can't do anything when someone else breaks them. The case that everybody knows: if you need to renew your residence permit before a specific date you cannot book more than X weeks in advance (rule 1), you have a right to an appointment (rule 2), and the online system is the one and only way to get one (rule 3). So what happens when there are no appointments? Well, you panic, because suddenly your timeframe is very tight (thanks to rule 1) and you cannot reach anyone (rule 3) despite you having a right (rule 2). What happens if you respectfully but firmly demand that which is your legal right? Based on my experience, someone will call security to escort you out. And while I never thought my first time suing someone would be the German government, that was the only way to get them to give me my citizenship after literal years of delays.
Rules are fine, but only when everyone follows them. Once the government starts ignoring them while demanding that everyone else follows them, every rule becomes a potential headache.