It turns out these fancy kiosks are in general worse for wait times compared to the traditional good ol' up and down buttons. There are certainly edge cases when the kiosks can win out (extremely tall buildings with 8+ cars per elevator bank) but for the majority of cases, simple up down buttons reign supreme.
This counterintuitive result is all thanks to the rebalancing step where every 5 seconds, the system re-optimizes each elevator's path. The kiosk enforces rigidity, you must get in the assigned elevator.
There should be no way that only having more information results in a worse outcome. At minimum, you could ignore the extra information, and achieve the same results as using up and down buttons.
Seems like the real reason it performed worse in this simulation is that when they implemented destination dispatch, they assigned an elevator at time of request, and had no system for reviewing and updated that assignment.