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Comment by joshstrange | Hacker News Reader

Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback.

BUT, before you do that, threaten a chargeback. That might unstick their support or get your case bumped up the chain. If they still refuse then transfer and chargeback.

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>There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback.

If what hover said is true (ie. "the .sexy registry (Uniregistry) sets prices as it sees fit, decided to jack up the renewal cost at the last minute because they can"), trying to transfer to another registar won't fix the issue, because they'll just charge the same price.

It will fix the problem of having paid $3000. Just want to add that while Hover might not be at fault, I don't think OP is either. I would have done the same thing (read the first renewal email and ignored the rest). I think Hover should change something, like adding PRICE CHANGE to the email headline or something similar.

True, but you can abandon that domain (OP already said it was mostly a joke website) and transfer all the ones you do care about. If this .sexy domain is their only domain there then it's even easier, just chargeback and be done with it.

Charge backs are generally not for returns.

If the charge was legal and within contract and customer regulations, then Hover might very well just challange the charge back.

I think the OP has a pretty good case for this being an unauthorized charge.

Additionally, as someone who has been on the receiving end of chargebacks a number of times I can tell you merchants have a higher burden of proof in things like this. Even submitting perfect evidence can get ruled in favor of the cardholder.

Wouldn't the merchant's proof be the two emails they sent regarding the upcoming renewal with charges listed?

Perhaps? Chargebacks are a completely black box though and the entity that makes the decision is the cardholder's issuer so they often rule in favor of the cardholder if there is even a chance they are right (in my experience).

I've had what I thought was bullet-proof evidence before and lost an appeal (as a merchant).

If they sent an email saying or clearly implying it would renew at $38 and the following 2 emails didn't have any clear warning about price changes in the subject line, I think OP would be quite justified in having assumed they were just empty reminders.

Although the timing was suspicious it looks like they might be correct about the price. namecheap has the same price https://www.namecheap.com/domains/registration/results/?doma... (a bit cheaper at porkbun around $2.5K)

Make sure you get all your domains out before the charge back is filed.

Yes, you are burning your bridges with a chargeback which is why you should threaten it to support first and only after they say no do you transfer all your domains, wait a few days, then file the chargeback. You somewhere between 60-90 days to issue a chargeback so OP has plenty of time.

Yeah, I already transferred everything else to Cloudflare in advance of this so that part should be taken care of.

I'd say don't wait, just do the chargeback, if you threaten all they will do is try to stall you out of the chargeback window.

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