I have the same impression when I use things that are around me every day. Everything is broken and seemingly nobody cares. It seems that the teams developing software never use it themselves and do not care about bugs and terrible usability problems. It seems the management does not use any of the products that their businesses produce. And it seems that the ubiquitous breakage is just accepted as the status quo.

This extends to any device which has software or firmware: banking websites, banking apps on mobile phones, car firmware, etc.

I find it very depressing, especially when I think of the people who design, develop and deploy these apps. We are talking about large companies and teams of people. Entire chains of well-paid people designed, looked at, developed, tested, and then accepted these apps. And yet they break in the most obvious ways, or fail to be usable, instead pestering us with pop-ups and useless drivel and forgetting their state at every point.

These problems are not subtle. To take a glaring example from my everyday life, in my car there are buttons for moving windows up and down. Sometimes when you press the button to move the window down, it will actually start moving up. We are talking about a simple button that moves a window. And seemingly everybody thinks this is fine?

I don't know what to do about this.