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I went to my bank with all my ID and my bank card, talked to the teller and was told to call a support line. One of my parents went through the same thing.

I don't have a citation for you just recent experience, do you have a citation?

Switch to a better bank.

My credit union has people who can help with any online banking/website login issues. They aren't tellers, but they are there. You just need to ask to speak to a customer service rep.

I help run a non-profit and the only time I have ever been able to get this kind of service is when I visit a bank that has in-person business services. Tellers do not have any ability to do any of this.

Tried this, they weren't even able to verify my ID for KYC reasons. Had to go a second time after they blocked my account with zero warning. I have zero expectation that they will be able to help me with a password reset