I would love to learn the cost of the AI versus how many new workers they could afford to hire and get more calls done. But I assume the end goal will be full replacement of human workers once the AI has had enough time to learn the job.
I shouldn't really have referenced "replace" at all, but rather "optimize". And not targeting middle management but the whole non-medical structure above. This is where I think most of the waste in our modern US medical system lives.
But I understand it is still mostly a half-baked concept. We'd need a revolution far outside of just some management system. I believe it's the whole enclosing system that is rotten and driving medical costs away from the actual encounter costs. Profiteering, risk management, regulatory capture, etc.
I woudl argue there was a point, long ago, where these things have taken on a life of their own and no longer serve the need of improving care outcomes and the actual medical cost-benefit tradeoff we should be optimizing in a just and caring society.
Also, California has a high cost of living.
We're liberating them from work so they can focus on what matters