I went through a two month long fight with AWS over a compromised account. I lost 20K even when my previous usage for the last 3 years was like $20/month, and I had more invoices coming worth tens of thousands of dollars. AWS refused to help until I stopped the breach myself, which required me to spend several all nighters after work learning how to script for AWS infra. They also refused to close my account after the breach was under control. They asked me to sign a shared responsibility agreement before they could look at my case, which I refused to do. I finally contacted the AG office in my state and they email AWS directly. In less than 24h I had a AWS manager calling me to fix my account and issue a refund for the 20K. Still, they refused to close my account after all this ordeal, apparently there’s no way for you to completely get out of AWS once you are in. It’s the shittiest business ever.