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Comment by lionkor | Hacker News Reader

If I find a bug in very important MS products, I usually do report them using their shitty feedback app. Not once has any of that yielded anything.

Maybe a way to find tons of high impact bugs would be to let MS developers access those bug reports?

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There's more direct channels to report security vulnerabilities - which this about.

Perhaps the feedback boxes they put in every app should actually be read. That’s a them problem.

Those boxes are not there to generate feedback. They are there to placate the user by implying that their voice will be heard.

I reported 3 errors/feature requests in Oura Ring app. After going through the reporting process I felt much less irritated at the bugs and smiled to myself thinking that must have been the purpose of the reports.

To my astonishment, 3-4 months later they fixed the errors and rolled out the feature I asked about.

WTH, people read those reports?

I know people do, I often get in touch with support for various services, knowing that in the sea of people not giving feedback, your comments mean a lot. But up until recently both the Oura App and their support was very mediocre.

Where's my enshittification?

I guess Oura hasn't heard the feedback about outsourcing their support/engineers yet! Enjoy knowing you made their app better, I'm sure with time it won't work anymore, sadly

You can also be excluded from experimental rollouts by writting profanities in the comment boxes. On mf a day keeps the experimentals at bay.

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