Next, NPCI is a PSU. So what? They are taking govt money to function aren’t they? The costs are borne by the banks which get allocations every budget to keep the system running. So whatever “profit” this PSU is making is literally just the government’s money paid through banks as transaction costs.
It helps with GST surveillance? Okay great. What about suitcases of cash that get passed around during land and property transactions?
2FA, velocity checks…etc., are things that came after the fact. For years no-one took responsibility for lost money. There was no redressal mechanism. ~Even today, does NCPI offers nothing as a redressal mechanism for scam transactions, it leaves it to the banks and individuals to sort it out. Which probably involves police complaints and follow up.~
Edit: I learnt that a redressal mechanism was finally introduced in 2025. So the above statement is invalid.
I genuinely have to ask, why is it hard to accept the shortcomings of the system and acknowledge the cost of running the system?