> Senior management routinely seem baffled that they could announce redundancies or hiring freezes, yet technology costs would continue to rise.
I dont think they're baffled, they just trying to show they're attempting to keep costs under control.
I dont think they're baffled, they just trying to show they're attempting to keep costs under control.
The people involved weren’t stupid. They were trying to achieve one outcome and got a different one because the rest of the organisation adapted to the incentives in front of them.