It’s a product that feels like it’s designed and built by the C or D team. The slowness and bloat of Rippling with wild, fever dream interaction models and workflows that frustrate and confound.
(And enjoy fucking emailing them if you need anything at all: almost literally no self service paths exist in the app for account upgrades, adding on SAML etc. And I do mean that you have to email them—last I checked it’s a mailto: link, not even a form.)