And don't forget that they have BILLIONS of dollars and can't figure out how to get a decent support or public communications system setup.
It’s important to keep in mind that the less money a company spends, the more profit they make when analyzing their operations.
That is by design. It depends on how much other people are using their services right now and they do communicate it somewhere in the TOS that they do this. Otherwise they could give us a fixed amount of tokens - but they don't because it is not fixed.