Then they should have a lab with real furniture and movable walls so they can do controlled real world tests. Once the above tests are done you add confidence with random real world tests.
The types of problems seen here are things that your lab tests should fail and keep you out of real world tests. Particularly when the test subjects don't have some sort of test agreement
And that is very much on brand for these groups.
The cheaper the handymen come, the better the randomness is.
One doesn't even have to tell them to be random; that part happens all on its own in the ways that real apartments ebb and flow.
And the handymen themselves can be rotated out every couple of weeks, as well. The cost of rotation is low. The handymen are plentiful, and they are happy to get hired for a day here or there for literal odd jobs.
(If anyone wants even more practical solutions for robot testing facilities that don't make headlines by pissing people off, please put your contact information in the space provided by pushing the "Reply" button. Thanks!)