Some people are inherently lazy and unload their laziness to someone else to do the thinking for them.
I still think sending someone an AI answer is terrible but then again, if you are going to ask me for help, at least make some effort first.
EDIT:
By laziness I mean that there are known places (they know of) with documentation that cover what they need but they don't go there first and not something I have some deep domain knowledge of that would take them a long time to find or figure out.
I would personally still not reply with an AI answer but I am tempted sometimes...