Answering the actual question seems not a high priority
The older I get the less I want to deal with companies that act like primadonnas and the technologies they make. This is also why I don’t do phone apps: your market access is 100% controlled by two companies that can wipe out your business overnight.
Imagine having to work with these people professionally. With real money involved. While probably not as high risk as mobile development, their customer representatives seem like real primadonnas. You’ll be happier without these people in your life.
I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
It should not be the job of a forum moderator to take abuse. Warning them about the rules of the forum and then enforcing the rules is forum management 101. It’s getting silly that people are attacking this person specifically for just doing their job.
_Professionals_ de-escalate. This was not that.
* First, any bad language or abusive behaviour towards AMD, is not acceptable. If continued, we will proceed to block your profiles altogether.
If you are not happy with the new tier licensing flow, no one is stopping users (Students etc) to continue using the current versions of Vivado (any Vivado version prior 2026.1) and develop using free Vivado ML Standard Edition.*
If so, I have a different take on this. It could have been worded better, but I don’t think Anatoli is a native English speaker. Based upon a reply to @mkru, I also don’t think they have much visibility into marketing or if they do, they’re not very interested.
* For your specific question: Why is Linux not supported in the BASIC tier?
This is AMD's marketing decision.*
None of this is great, but English isn’t the easiest language to learn and de-escalation involves a specific speech pattern. And of everything they said in the answers I’ve found, ‘this is AMD’s marketing decision’ is the most blunt. Everything else has more information attached except for the little takedown at the beginning.
I know that’s a lot of words to say that I think belittling is a little strong. But brevity is a juicy topic… :)
- we don’t care about your pain - those in charge find it below their dignity to explain the decision to you - we don’t feel we owe you an explanation, but we’ll take your license fees - we care more about how you say things than what you say - you are helpless and we can take away your voice (here) if we want to
Now, the problem isn’t just that some people are not native English speakers — quite a few in our industry come across as not being able to “speak human”. Which makes us prone to put more emphasis on words than how different people in different states of mind read those words.
Please mind that English is not my native language, but as I aged, I found that to be true less and less. Exact word choice does not matter as long as the intent is conveyed properly. With some leeway, maybe benefit of the doubt. And misunderstandings can be cleared up.
In this case, customers are unhappy with the decision. No amount of weaseling around with any kind of word combination is not changing the decision. Whatever tone he might have used here would not help anyone or clear up anything. There is no further misunderstanding.
That's not the question that was asked.
Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.
It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.
Also, corporations don’t have feelings. They aren’t people. They are legal structures. No comments made were directed at moderators or employees.
I'm not arguing about whether or not this particular instance contained "uncivil comments" (do the mods have the ability there to delete the comments if they are uncivil?)...
But day in day out, on a mass level, it's such a goddamned drag, even if it isn't directed at you, it's energy and emotional bullshit. Every job has it, sometimes it's your boss or shit coworkers... But customer facing is such an awful position for the wages they usually make. Even if it's "good" wages. Even if they don't primarily face the public, but still have to engage in a secondary support role. I can't imagine what it's like to deal with this as a job when you're on the front line with an angry mob coming at you.
Again on this particular case I'm making no judgement, but it IS a stressor, regardless if directed at you, or not.
Especially in a high volume environment that probably has more incoming vectors of commentary/attack/vitriol than just the single comment thread.
They have no authority or knowledge of the topic at hand at all but can’t resist weighing in and throwing authority around.
Then don't take the job.
Can you imagine if everyone who had to put up with this bullshit for shit wages, did what you said. Good luck with services.
When you're including all the jobs with bad pay, the average person has a reasonable variety of options that are all flawed in different ways.
But it's become "Whaat? Are you talking to us you uncivilized, stinky hippy peons? How dare you? We serve only the rich corps now, we don't care about you or your money."
> But customer facing is such an awful position for the wages they usually make.
So you're saying that rich AMD doesn't pay their employees enough and for this reason, their unsatisfied customers should be careful not to say bad things about the company to the employees mistreated by that same company... There are too many logical errors here to describe in a short comment.
end of story.
Typical phone CSR boilover from covid days. Most places I call these days have a message saying that they will hang up on you if you act pissy.
When I had some influence over customer support at a company once I set a similar expectation. We didn’t advertise it up front but if a customer was being abusive over support channels they could be cut off.
Big morale boost for customer support. Abusive customers are rare but they can think it’s their job to attack, threaten, and be uncivil. Being stuck in a position where you’re forced to placate angry man-children sucks.
It’s sad that there are so many comments here trying to attack the forum moderator for moderating the forum.
This person had no hand in the decision making. No reason to treat them as an outlet for anger.
All you're doing to forcing your customers to find other ways to fix their problems - either by finding someone higher paid than customer support and wasting their time instead or by going to a competitor and telling everyone to do the same.
You raise an important topic.
Way too many people not going through initiation of adult hood, leaning into their grandiose inner thoughts.
Obviously, I believe that a decision like that made by AMD now is a much more "unacceptable abusive behavior" than any kind of verbal insult ever known to mankind.
This kind of decision is a masked price rise of the AMD FPGAs that applies only to small businesses and individuals, while the big quasi-monopolistic companies are not affected, which will make competing with them even more difficult.
What annoys me most about this kind of policies aimed to hurt small businesses and individuals and favor big companies, which have become more and more frequent, is that in most cases they do not provide any financial benefit whatsoever to the company that enacts them, because they limit competition not in the market where that company activates, but in related markets.
However such policies are very beneficial for the entire class of people who are major shareholders, board members or executives in big companies, by ensuring that all markets are eventually dominated by few, which has happened especially after the end of the nineties of the past century, resulting in the current unhealthy economies of the Western countries and especially of USA.
This success of the quasi-monopolies has been caused by the lack of truly adequate consumer protection laws.
AMD is clearly just putting on a performance here though, using the backlash they get as a weapon.
Other quirks with their writing style seem to lend support to this being an "ESL-ism" as well.
Don't get me wrong, support staff often gets abuse thrown their way in a way that is absolutely not okay. There's a lot of people out there who get angry at the support personale. That's not what we're talking about here. Support staff needs thick enough skin to hear, "AMD did something bad" and not take it personally.
And I question your assertion of real harm to individuals, by not offering free support, being worse than receiving verbal abuse.
AMD is free to change their terms of their product, but then characterizing the backlash as abuse towards AMD is laughable. Have empathy for people not corporations
Which is true in a vacuum. Insulting _people_ is abusive behavior and shouldn't be accepted.
The issue here is the posts aren't insulting people, they're insulting a company, and a company can't be mentally abused.
You answer all the questions we do not ask.
Please answer the primary question this issue is about.
Why is Linux not supported in the BASIC tier?
This is a clear sign of propaganda and bullshitting by them. Because answering the actual question would be easy, unless you deliberately want to harass linux users. Perhaps a Barbara Streisand effect kicks in, because people are now sharpening their ears and eyes as to why they harass linux users specifically.
I also have to admit that while my main operating system is linux, on my left side I have a windows computer too. I found this approach more practical, even though I think Linux is far superior to windows. This abuse by private entities to try to force everyone to use winows, is anonying to no ends though.
Oh please mister, won't you please think of the little billion dollar corporation's feelings? They're only poor corporations with nothing to their names but their billion dollar businesses! Won't you think of the starving corporations?!
That said, the tone and basic grammar of AMD's support rep isn't what I would've expected either.
They did answer the question, though:
> AMD expectation is that the BASIC tier licensing level is used for simple, entry‑level needs. While more advanced, production-based workflows are aligned with paid tiers.
In other words, they're saying hobbyists and beginners are on Windows anyway, and students can get a free version if they apply through the right channels. No more freebies.
AMD wants people to pay for their software. Instead of going "why are you bullying Linux users", AMD customers should probably be going "thank god the Windows version is still free (for now)"
I suspect they're massively underestimating how many hobbyists and students are on Linux. We're not talking about a typical demographic here, we're talking about people interested in computers and technology at precisely the level that Windows and MacOS aim to isolate from the user.
It wouldn't surprise me if AMD is scaling back their free offerings due to the impact on support.
They’re welcome to hamstring themselves in the market; it’s just not a smart move.