context matters. chatbots on sites? companies are wasting money. great way to lose customers. we ripped ours out, i warehouse the data and we had people canceling accounts literally because support agents weren't humans. 99.9% of convos were basically the equivalent to "fuck off clanker let me talk to a real human". for context we have millions of customers in NA, retail company. chat bots are a great way to piss people off is what we learned (i mean most of us called that out at the beginning but the leadership pushed it thru the pipeline anyways). felt very vindicated after we showed them the numbers of how much people hated these things.

latest trend im seeing is the only people touting how great their agent is is people who made their agent. no one is interested in using someone elses agent. very funny social friction we've got growing.

claude/gpt/whatever? yea. sure, i guess but that's a pretty bad faith way of talking about what people love. its just the only mode of taking advantage of this shit, so i guess you could say they like "chatbots" but they are llms so that's exactly how you're supposed to interface with them. so not really meaningful to say "people love chatbots" when it's more likely people like being lazy and having stuff done for them.

im reminded of mark zuckerberg, who thinks that people want to socially network with fake not-real AI profiles. there isn't a soul in the world except mark who thinks this is a cool idea. mark is the goat of having the worst vision ever.