If you cancel in the first 14 days they terminate immediately and refund you. After the 14 days the subscription is cancelled and you keep access until the point you paid for. If you signed up for an annual contract you have a cancel fee of 50% of the remaining agreed amount.
They did a lot more than just making it hard to cancel, too: https://www.deceptive.design/brands/adobe
The first one in your deceptive design was:
Adobe: Unclear yearly subscription terms and cancellation fees "Apparently monthly subscriptions, but you are signed up for a year. Cancelling early results in a 50% of remaining months subscriptions being applied as a cancellation charge."
Then you click through to look at it and the button the user selects says
Annual, Paid Monthly Fee applies if you cancel after 14 days
With an information popup.
Scrolling through the rest all of it is them just selecting this option without reading the details then being upset when the Annual plan is an annual plan.
I have no clue why they decided to settle that lawsuit since they still have the same plan. I'm not a lawyer.
after the original thread a year or so ago, team made a clearer way to show pricing options to give ppl/teams who buy an annual sub a discount w/o paying it all up front
So the clear language is new. And that doesn't touch on the losing access during the current billing period either.
> I have no clue why they decided to settle that lawsuit
Because they have changed their subscription page as part of the settlement. All the posters telling you how Adobe ripped them off are describing Adobe from before the settlement.
[1] Adobe's subscription model deploys recurring annual plans or termination with massive penalty - https://x.com/GergelyOrosz/status/1660907518430699523
>https://x.com/GergelyOrosz/status/1660907518430699523
This screen shot is too heavily cropped for me to know exactly what the page explained. I'm going to go ahead and assume this was intentional on the part of the x poster. I've been using Adobe subscriptions on an off for several years so before this point and somehow manage to continue to be able to cancel.
And they chased me for months to update my card after I’d cancelled it.
Please stop attacking people’s genuine lived experience of a company’s genuinely bad practice…
This is exactly what Shutterstock does. What's maddening is that you can be getting a monthly charge, but are locked into a year contract. If you cancel, they'll continue to charge monthly but without being able to use the service. It's absurd.