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Comment by iag | Hacker News Reader

Bowei here.

I just want to give a huge shoutout to FlightFox co-founder Lauren. She's been absolutely amazing to work with.

Early stage startups, please take note. This is how you get loyal first customers. You treat people like VIP and make sure they're taken care of.

Thanks Lauren!

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hey thats awesome! I've started following your journey via your LinkedIn blog. You also had a really good slide deck on China ecosystem. 29 country trip - that's epic.

Its a great use case for Flightfox. My gut feeling at the moment is that its better for more complicated trips - multi-hop or where there is some kind of complexity like carrying a surfboard or if you have several kids, etc...

Nice work Lauren & Todd - from a fellow aussie!

Yep that is correct. For simple trips you can just use Kayak, but as soon as you start to deal with multi-hop, points purchase and all sort of crazy tricks, you need a service like FlightFox.

Also anything that's not your normal trip. I.e. travelling with pets or surfboards, help using frequent flyer miles, help getting frequent flyer status, or just going to a new country that you've never been before.

"Help me fly with my pet in cabin" would be a great service -- only some airlines do it, and they have weird rules. International even harder due to quarantine rules. (i.e. if I want to go to Hawaii with a cat in cabin, I'd have to charter, since I think the last airline doing cabin pets to Hawaii, Alaska, stopped on that route in 2009).

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