We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card.
(BTW: you will be charged even if they ban you)
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
Enough chargebacks will threaten their merchant account
For B2B, I guess the local chamber of commerce might be able to advice.
They don't have a leg to stand on here since the terms of service provide that they will refund you.
Welcome to America, now gimme my money.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point