Is this some kind of joke? :O
Enough chargebacks will threaten their merchant account
For B2B, I guess the local chamber of commerce might be able to advice.
They don't have a leg to stand on here since the terms of service provide that they will refund you.
Welcome to America, now gimme my money.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.
^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')
No VPN, zero tokens used, just new account, purchase year plan and immediate ban.
I believe they still allow API usage in this manner though.
In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.
Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.
Some possible reasons:
- Something in your account information matched an SDN list (or some other country's equivalent list)
- They did not apply proper geofencing before sign-up. (bug)
- The card you used or their payment provider flagged the activity as fraudulent (for a number of reasons).
- Your user account showed impossible travel (VPN hopping, your account was compromised as you created it...)
- There's a bug in their system that attributed someone else's prompts with your account.
- Their detection of Claude Code harness subscription abuse got tripped (bug).
- ...
Appeal or dispute the charges with the card.
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
anthropic does not let you use their service if you are physically located in china
however, anthropic does not actually ban chinese people.
so, you can still use it provided you make your request from a 'democracee' country
I've been waiting on human support for over a month wrt a failed $1200 max pro purchase.
the automated support is blatantly wrong and repeatedly suggests things that aren't real options.
no human contact. not even an ack. $1200 just "lost in the slop".
I'll probably have to dispute via credit card.