Honestly surprised that Italian municipalities are doing relatively well compared to other countries. Maybe it helped a push from the government to have a shared design for municipal websites (https://github.com/orgs/italia/repositories?q=comuni)
But for real, Italian public administration digitalization isn’t as bad as people think when compared to other big countries. SPID (an electronic identity system, now deprecated) was years ahead of many other European countries (and easily, the US), and PEC (a certified email standard for official communications established in 2005, that can be used with standard email clients) is still more advanced than the often more complicated and closed systems used in many other places. The Italian standard also deeply influenced the EU standard: https://dl.acm.org/doi/fullHtml/10.1145/3560107.3560256