Comment by virgilp | Hacker News Reader

Comment by virgilp | Hacker News Reader

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I kinda' like Ryanair as lowcost airline? They're fairly efficient (boarding, serving etc), they _actually fly_ the advertised flights (with relatively few exceptions), and the food is reasonably priced. During COVID they would just give your money back, no shenanigans like "they're in our company wallet". Sure they have their quirks but they don't seem to go out of their way to deceive you, they're pretty open about what you pay and what you get.

Now Wizzair is "mostly not an airline" for me, because they have all the negative traits I hinted above. E.g. they'll happily advertise flights they have no intention of flying, make refunds hard, are as misleading as they can be about pricing, make it impossible to checkin online a few hours before the flight so that you have to pay their high fees, etc.

I wouldn't want the Ryanair experience for long-haul flights; but for short 2-3h ones within Europe, they're fine, I'm always considering them. Not for the perceived cheapness, but for the "I expect them to actually fly AND be on time" part.

> During COVID they would just give your money back, no shenanigans like "they're in our company wallet"

Generally I agree with your view that Ryanair is decent at what it does, but COVID refunds happened only after the regulator stepped in to threaten them over their original "no refunds" and then "refund in the form of a voucher, with a short expiry date on it" policies actually being unlawful, and even allowing for the scale of its operations it received more complaints to the UK CAA than anyone else about refund handling during COVID.

In Romania I think they just gave back the money (or maybe it was on a voucher with "if you don't use the voucher by date X, we'll refund the money"). which is in stark contrast with how other low-cost airlines like WizzAir behaved. Perhaps it was regional policy; or perhaps it was due to their previous interactions with UK regulators? But for me, they gained a lot of respect for them back then (whereas WizzAir is on the "only if absolutely no other choice" list - and I think I only used it once, for a business trip where it had a good direct flight AND I didn't care if I actually made it to the destination, or if I got stranded there for a few days - since the company would've been paying)

Ryanair have been regulated into compliance very effectively by the European authorities- everyone knows they are scumbags and make sure they don’t get away with nonsense.

Literally how regulators should work. They look at the outrageous things they try to do and make laws to prevent them. It’s worked very well and also hasn’t ended Ryanair (which is the usual anti regulation argument , that we can’t have cheap things with regulations).

I personally never fly Ryanair because I’ve had to sue them (and won) in the past, they really do suck.

When's the last time you tried to claw back your EU mandated clawback for things like delayed flights from one of these airlines without fighting tooth and nail and threatening legal action? Perhaps this has improved in recent years, but when I was flying EU regularly several years ago getting that refund has always been an uphill battle.

Hah, I tried when BA had to cancel my flight due to a computer system outage. Coincidentally, some “activists” handcuffed themselves to a fence on the runway at the exact same time, which was an act of terror or whatever and thus not covered, so I did not receive my money back.

I actually like wizz. They are dirt cheap which is the only thing i care about. The ground crew don't openly despise you, unlike easyjet, they tolerate you and their cabins are all right. Just they don't have any customer service if anything goes wrong.

"Wizz; Not the worst airline you've ever flown on"

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