Nowadays, it seems to be that mobile apps have the "best metrics" for b2c software. I'd be interested to read a contemporary version of this article.
This reminds me of a past job working for an e-commerce company. This wasn’t a store like Amazon that “everyone” uses weekly, it was a specific pricey fashion brand. They had put out a shitty iOS app, which was just a very bare-bones wrapper around the website. But they raved about how much better the conversion rate rates were there. Nobody would listen to me about how the customers that bother downloading a specific app for shopping at a particular retailer are obviously just superfans so of course that self-selected group converts well.
So many people who should be smart based on their job titles and salaries, got the causation completely backwards!
Do you have principles on how to tackle this? I feel stuck between the irrationality of anecdata and the irrationality of lying with numbers. As if the only useful statistic is one I collect and calculate myself. And, even then, I could be lying to myself.
Your employer most likely has.
I'd wager there are more people paying for software for their smart phone than any other platform they use.