Awesome, thank you! The native aspect of this is so important since it is usually so difficult to be in touch with customer support through apps.
What was most surprising was the staggering amount of junk emails on larger consumer apps (user clicks "help" link, goes to Mail view, freaks out and hits send to get out of it). We've also seen Apple reject apps that link out to a web experience for customer support that has any sort of sign in link. Native all the way.
Looks interesting.
Doing anything beyond a "give feedback" email link means a bunch of integration headaches for app developers.
It's deceptively a lot of work to do anything more than a Mail link. You've got server side calls, user identity, etc. Hopefully this SDK fixes that.