- TWC refuses to offer "wideband" service with a static IP. If you want a static IP, you must pay for TWC "Business Class" (>$99/mo.) for speeds much slower than with Wideband.
- Forgot to pay my bill one month. Some TWC employee stops by my office and tapes a flyer to the door. It basically says to call him or he will be the person who disconnects my service. I call him. He wants nothing less than my credit card number. Says I have to 'go through him' or it'll cost me an extra $100 and he'll disconnect me anyway. It seemed very sketch. I called the main TWC number and told my story. They asked me to fax a copy of the flyer I found on my door. After a couple of weeks of calls back-and-forth with one of the 'higher-up' billing people, I'm finally told that they had no idea an employee was going door-to-door and posting those flyers. Apparently, he made the flyer himself. I was never told any more about it, but the whole thing seemed very strange and was the start of me loosing faith in TWC. I now think even less of TWC because of their negative reactions to Google Fiber. I think that TWC cares about one thing, & one thing only --- profit. I hate to say it, but they are worse than Comcast (but not DirectTV [1])!
1. Washington State Attorney General's Office - complaint against DirectTV: http://atg.wa.gov/uploadedFiles/Home/News/Press_Releases/200...