https://policies.google.com/terms/information-requests?hl=en...
I cannot find any promises in that document nor would I expect to find any. It's a policy not an agreement
At best, the policy contains "representations"
The author might claim he was deceived by misrepresentations, and this deception had consequences for him, amounting to measurable harm
But proving these statements about Google's internal operations are false is difficult. Proving Google's intent in making them is even more difficult
It's incorrect to interpret a "policy" comprising statements about what Google allegedly does internally as an agreement to do anything in the future
Promises can be enforced through the legal process. Generally, Silicon Valley's so-called "tech" companies do not make "promises" to users that can be enforced. Imagine what would happen if they did