OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.
Really? Do you work for their PR or what?
That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise?
Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).
Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.
Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?
I've got a 250 and the ID, then the server discarded the email.
For paid products, denying or lying about there being any issue as serious as significant data loss for over a year like Bunny did, yes.
> Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?
That sounds closer but still not comparable.
I am not sure but I do think that they might have a ticket system there too.
Either way both Hetzner and OVH would respond in better technical rigour
I used to like bunny but this ain't a good look :-(