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"does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys."
and that seems pretty damn reasonable of a reply. the fact they had to go to reddit is insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all.
They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a focus on saving face rather than properly apologizing for the terrible support.
Someone recommended Bunny to me and I looked at it previously based on that but didn't have a use case then. But as someone who regularly recommends vendors for v.big CDN contracts I'm not impressed with their attempts to downplay things.
OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.
Really? Do you work for their PR or what?
That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise?
Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).
Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.
Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?
For paid products, denying or lying about there being any issue as serious as significant data loss for over a year like Bunny did, yes.
> Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?
That sounds closer but still not comparable.
I've got a 250 and the ID, then the server discarded the email.
I am not sure but I do think that they might have a ticket system there too.
Either way both Hetzner and OVH would respond in better technical rigour
I used to like bunny but this ain't a good look :-(