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Comment by simgt | Hacker News Reader

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has.

We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

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> We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions.

Anthropic seems to have adopted the toxic Google mentality of "good enough product, barely any customer support" despite being one of the entities that can crack this.

Yeah this would make a lot of sense to crack, given that customer support must be a huge potential revenue stream for them. Starting by fixing their own support would make sense, given that it’s a relatively limited in scope.

Absolutely, the world changing near AGI capable of PHD reasoning and imagination just cannot possibly be trusted to decide on a refund. They'll let it choose a target for a Tomahawk missile but the real problem would be giving it the decision to refund a few bucks. The broligarchy care less about collateral damage in war than they do about refunding someone's $20/mo sub.

hmm, if i give customer refund i can make less paperclips

if i target tomahawk missiles the government will give me money and i can make more paperclips

effective paperclipism strikes again

You're not meant to trust. Stop getting hooked on company PIR

They didn't ssy they did trust their claims.

Has anyone tried to turn one of thse support agents into a coding harness?

Not like super seriously, but in limited joke capacities it does work

https://www.reddit.com/r/ClaudeCode/comments/1rsbxn9/stop_sp...

Who keeps claiming these models are meant to replace engineers?

OpenAI, xAI, Anthropic, Google, MSFT, Spotify, Duolingo and NVidia - those are the ones that come immediately to mind. They're either selling the AI (or the tools to make the AI) or hoping against all hope that they're on the right side of bubble history.

If we soften the claim to "increase engineer productivity" I think something like 70% of engineers would also agree. If you tack on "if applied wisely" then you'll probably be up to 95% of engineers

"Anthropic CEO Says AI Could Replace Software Engineers in 6 to 12 Months"

https://www.entrepreneur.com/business-news/ai-ceo-says-softw...

the remaining population of linkedin users?

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