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Comment by teling | Hacker News Reader

This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities...

Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases.

Hope you get your money back!

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Google is like this since ever, way before AI, so no, that's not the reason.

Thanks, I hope so too!

If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.

See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.

If the product is really so good that you're willing to let the vendor abuse and defraud you then just treat it as a cost of doing business and move on. Personally I wouldn't tolerate that, but I guess it's a matter of priorities.

Until they do start doing identity verification, I think you're good. Frankly, don't be a coward. If you're getting treated like this, why would you even want to use their services in the future?

> why would you even want to use their services in the future?

Uhhh my base case is you will be forced to or just be forgotten, not unlike not having a cell phone or a bank account.

Did you get the API credit? Maybe it's a wash?

I did get the API credit, but it was "only" $100 so I'm still ~$80 shy.

That will get their attention - to blacklist you from ever doing business again with them. People saying this is a nuclear option are telling this because they know what a charge back means for a business owner. So treat it like that.

You can call Google and their support for business customers is personal and excellent.

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