I'm glad you got your broadband but what happened sounds much more like American politics than ordinary market processes. And in this political environment, corporations can engage in a variety of other tactics than placating a squeaky wheel - they can outlaw competition, buy off officials, pay for shrill media hit pieces and so-forth.
I'm never sure what the point of comments like this is. "It seems incorrect". But it isn't. You just don't want to admit that competition is good and necessary.
If you just say "competition", you can point at the efforts of ten people to gain a seat on the politbureau as a clear case of this.
These are the kind of short-sighted tactics that competition and capitalism breeds that belongs in luxury markets, not utilities or essentials.