> She was talking to a blind man living below the poverty line. She assumed that "fax it" was an impossible hurdle. She assumed I would have to find a ride to a library, pay twenty cents a page, and struggle with a physical machine I couldn't read. She was counting on the friction of the physical world to make me give up.

Does this author live in a country where the government staff has incentive to reject the dole? Some kind of KPI? Otherwise why the author assume this woman is actively trying to stop him from getting his benefit?

I genuinely wonder that. In my country I've never heard that.