Anthropic have done a lot of things that would give me pause about trusting them in a professional context. They are anything but transparent, for example about the quota limits. Their vibe coded Claude code cli releases are a buggy mess too. Also the model quality inconsistency: before a new model release, there’s a week or two where their previous model is garbage.

A/B testing is fine in itself, you need to learn about improvements somehow, but this seems to be A/B testing cost saving optimisations rather than to provide the user with a better experience. Less transparency is rarely good.

This isn’t what I want from a professional tool. For business, we need consistency and reliability.