And it's even more painful for me to do the remote tech support for my (80+ years old) parents so paying the difference is a kind of preservation of my mental health...
Most of the support questions I field from my folks and in-laws are actually phone things these days. 90% of what I have to deal with is "this thing came up on my phone during the week and I clicked on it, am I hacked? No I don't remember what it said"
At least the build-in remote desktop on Macs makes it very easy to provide help. I don't know if Windows has something similar build in.
Phones are more of a problem as I can't have a look at their screen remotely.