Customer service is bots all the way down.
It's hard for government to function well when half of it is trying to sabotage itself. The fact it works as good as it does after 40 years of that is a tribute to public servants.
if you get a response from the "Bureaucrat Bot" you just got to fire up the "Annoy Customer Service Bot" as a counter-measure
Resetting an alarm is going to look 'real good' if at some point the place burns down and for sure the building is insured somewhere and for sure that information is something you could dig up. If there is no unit owner and no HOA then multiple tenants will need to band together and get something going, initially we weren't talking about tenants at all, you brought that up and since then you've been tilting at windmills because nothing satisfies your needs. Obviously I won't be able to come up with workable scenarios for each new restriction that you impose because you can keep that up forever.
I'm not in the 'oh, I will just give up because I can't be arsed to solve this safety issue' group, if it really is an issue - and I'm going on the assumption here that it is - then someone will care about that. The key is to locate the someone and then to state your case, and when one method doesn't work to come up with another one that gets you closer.
Learned helplessness is not a solution to anything.
Called the police department's non-emergency line. Got a bot that told me it's a civil problem and that there's nothing they can do.
Scouted out the fire department and chatted up the fire chief in person while he was walking back in after lunch. He was very concerned about all of this (finally, progress!) and called the management company while we stood there, but his call was answered by a bot that said someone would be out in less than 24 hours to silence the noise again.
[...]
(I'd say "refuse" but I recognise you're not in a strong bargaining position here and you have to choose your battles).
The management company bot responded to the court declaring that they're doing all they're required to do to correct the noise, and concluded with "the issue is not ripe for adjudication" -- whatever that means.
The court's bot agreed and binned the complaint "with prejudice" -- again, whatever that means, and sent me a fine for wasting their time.
Every day, the noise still happens.
And every day, the man from the management company still shows up to silence the noise.
I've come to know him fairly well.
It turns out that his name is William, although everyone calls him Bill. Bill is a nice guy who once studied computer programming, but the best-paying job he ever managed to get was slinging packages for Amazon back when that was still a thing that people did.
Most Thursday nights, if we don't have anything else going on, Bill and I go bowling at the AMF that's not too far down the road. It was his idea. We've been doing this about every week for long enough that I've learned to become a pretty proficient bowler. And while I still enjoy that part, we spend most of our time having a few beers and solving the world's problems.
A few months ago, we started talking about pinsetters and Bill mentioned that he read once that this was once a job that people did manually -- that rather than having a machine at the end of the alley, there were people behind the wall who would collect the scattered pins and put them back onto the painted dots on the floor. That sounded pretty archaic compared to the machines that I've seen doing this work for my entire life, but it seemed likely enough.
I started thinking about some other things about bowling: These days, we just walk in and our shoes are ready for us by the time we make it up to the front. We pick our own lane and just start bowling. After that, the machine sets the pins, keeps the score, and returns the ball. Pretty normal stuff.
And then, Bill pointed out the other people: There were a couple of small groups of people who were bowling, and one grizzled old fellah nursing what looked like a White Russian at the bar, but that was it. Nobody else was present; nobody actually worked there at all.
How long had it been since I asked for a pair of size 11 shoes, I wondered? When was the last time I talked to a bartender to order another beer? I hadn't paid for a thing using a card, or even carried anything like that with me for what seemed like eons. The self-cleaning bathrooms were certainly a welcome change, but how long ago were those put in and what happened to the person who used to clean them?
Neither of us could pick an exact timeframe for when these things changed. We both agreed that it wasn't important at the time, and that it seemed like a natural-enough progression.
Anyway, it was getting late again. After we put our shoes onto the mat for the sanitizer bot to deal with and started to walk out, the screens by the door told us what our tabs were, debited our accounts, and told us that it would see us next week.
I'm sure that Bill will stop by tomorrow afternoon to push the button and silence the noise from the electrical panel for another 24 hours, just like he always has.
....Right???????
I worked on an automated reply system like this previously and we had intentional delays with randomness as well as variance in our responses to make it “feel more human”.
The advantage of a bot is for owner of a bot, not for those forced to use that bot. So, owners are incentivized to lie about bot usage.
The underlying problem with today's world is that people only want to solve their problem at the cost of everyone else. Everything else (like bot's, ai) is only a tool which is used on the way to enrich an individual.
We could have the Swiss model, which is a bit of a culture shock: the customer support line is a paid service like a premium rate 1-900 number. It's very hard to wrap your head around as an American, but it does result in customer support that's very fast, and they either solve your problem quickly or not. And there is an incentive alignment, where you pay for the good support as a separate service, so it should not affect the base price of the good.
In a competitive industry, paid support would be a win-win. High support customers pay for the support they use, and less demanding customers don't pay anything. And if the product needs lots of support because of quality, then customers can choose a competitor.
I will go out on a limb and suggest that they are probably happy that you’ve self-selected out of the process.
I’m not saying your expectations are unreasonable, but you have higher expectations than most consumers, and that ultimately becomes a pain in their ass.
Several folks have noted that my immediate reply threw them for loops. One told me she thought it was spam that I responded so quickly.
Rover has a “Star Sitter” designation and response time is one of the metrics. Star Sitters show up at the top of the algorithm’s results so I’m incentivized to keep it up. Plus; I absolutely despise waiting forever for others to reply and I want to make sure I get bookings, knowing there are MANY available sitters in my area.
I never would have thought it was spammy or suspicious AI behavior. Thank you for cementing it in my mind that maybe I’m a little too eager. Considering I’m entirely booked out until mid-October, I’m either doing something right or people are that desperate for a good human to watch their pup for them.
“ps— hope I hit my goal of responding in <5min like I said in my ad!”
(w/biz hours mentioned in ad)
If you can’t be bothered to write something to me personally, why should I deal with you? :)
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[1] I think it was one of theirs, could have been one of the Android phone makers that has gone all-in on nagging me to give their bot something to do with itself.
Most people fail to come to a conclusion by induction so they'll find enough customers.
For apartments, when I would look they wouldn't even bother to tour me half the time. I couldn't believe it.
I'm trying to give you thousands of dollars a month. In a CONTRACT. And you won't even show me the product I'm buying?
One place told me it was dark outside (4pm...), and they didn't feel comfortable touring me around the apartments. Jesus Christ, are we in Gotham? Many just ghosted my touring requests. One turned me down because it was raining (???). I would show up in person in the office, and many would still refuse to tour me.
They want your money, they are just getting stricter on how they will accept it in order to limit liability and meet compliance, and also maximize profitability.
Much, much better tools these days to address both of those than there were 20 years ago.
They'd rather rent to someone who is desperate enough to rent without seeing it. It's not that they don't want money, it's that they don't want your money, they want someone more abusable instead.