To me that’s a winner if I’m paying for a SaaS. If I have to go through a procurement cycle to talk to you instead of busting out my card I’m probably going to look and make sure no one else is remotely equivalent first that does self service. If someone else is giving rough feature parity and offers self service they will always win. Even if the self service is more expensive the convenience of me not having to talk to you is gonna get outweighed by that.

I don’t need to chat with you where you do a q&a where you decide what the correct amount of money to extract out of me is. Price your service accurately and accordingly instead and you’ll get my business

Thanks! transparency and frictionless access always wins long term